Shipping & Payment Information


To deliver your favorite products, we have partnered with the most reliable shipping companies. We are ready to entrust them with your orders and are always on your side if something goes wrong.

Delivery Options Provided

We have several delivery options to choose from and will choose the best one to ensure your products are delivered safely and in a timely manner. 

Processing Orders to Shipping

Orders placed and received by 11:00am local time will be processed for shipping the same day. Orders placed and received after 11:00am local time will be processed for shipping the next business day.

Payment Options Provided

We provide multiple payment options for your convience. 

Card Payment

We accept cards with MasterCard, Visa, Discover, and American Express credit cards through the Square payment system. Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction. Contact your bank to learn more about 3D Secure authentication.

Encrypted transactions

DUNKIRK SOAP CO, LLC guarantees that your details are completely safe with us. All information is sent encrypted to ensure total security of any sensitive information. Read more in our Privacy Policy.

You will be charged when your order is placed.

If your card transaction is approved we will begin processing your order and an order confirmation will be sent to your email address. 

If your card transaction isn’t approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this.

Gift Cards

You can use both our physical gift cards and e-gift cards in any DUNKIRK SOAP CO, LLC store and when shopping online at dunkirksoapco.com

To make an online payment with a gift card, just follow these steps:

1. Select to use a gift card when paying at the checkout.

2. Enter the gift card number and PIN code (if required) in the highlighted field.

3. Make sure to confirm to apply the gift card towards your purchase.

You can use a gift card to pay for your entire order online or combine it with all other payment methods.

Do You Have Questions?

Need more help? Ask! Our email for customer queries is: melissa@dunkirksoapco.com 

We are always happy to help!